Refund policy

Alex's Retro Games & Collectibles
373 W Shaw Ave, Fresno, CA 93704, United States

Return Window

You can request a return or refund within 30 days of delivery.

Return Conditions

Items must be returned in the same condition you received them, with all original packaging and accessories.

How to Request a Refund

Email support@alexsretrogames.shop with your order number and the reason for the return. We'll reply within 1 business day. Please don't send the item back until we approve it.

Refund Days

• After we receive your return, we inspect it within 2-3 business days.
• Approved refunds are issued within 3-5 business days.

Payment Back

Refunds are paid back to your original payment method. Your bank or payment provider may take 5-10 business days to show the money in your account.

Contact Us

Email: support@alexsretrogames.shop
Phone: +1 559-290-8024

Last updated: September 28, 2026